Support
Help with orders & downloads
Need help with your order?
If you’re having trouble with a download, license, or one of our Minecraft scripts, this is the right place. We usually respond within 24–48 hours on business days.
Contact
💬 Fastest
The quickest way to reach us is by email. When you contact support, please include:
- The email you used to purchase.
- The product name (e.g. Launch Kit or Minecraft Scripts Pack).
- A short description of the issue and any error messages.
Support email: support@novawebtech.com
Business hours: Monday–Friday, 9am–5pm (your local time may vary).
Common issues
Didn’t receive your download?
- Check your spam/junk folder for an email with your download link.
- Search your inbox for “NovaWebTech” or the product name.
Download link expired?
- Send us your order email and we’ll re-activate your link.
Minecraft script not working?
- Make sure you’re running the correct Minecraft/server version.
- Double-check any dependency plugins listed in the docs.
- If it still fails, send us your server log snippet and config.